If you are dissatisfied with your purchase for any reason, you may return it within 60 days of the delivery date, subject to a $29 restocking fee. Applicable in the US only.

Please read conditions below. If all conditions are not met, BackBeat Technologies LLC reserves the right to refuse the return. All returned items must be in new condition, in their original unaltered box and must include all packing material, manuals, and accessories. BackBeat Technologies will refund the original purchase price minus a $29 restocking fee.

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If unit and accessories are returned damaged, BackBeat Technologies LLC reserves the right to assess the damage and at our discretion limit the credit to your account.

You can initiate the return by contacting us at hi@getbackbeat.com with your order number and reason for return. We will respond with an emailed return label to the same email address on the original order.